Coastal Auto & Cycle Supply - Vancouver Auto & Motorcycle Repair & Parts

This privacy policy explains how Coastal Auto & Cycle Supply collects, uses, protects, and discloses information about you in connection with your use of our site, our online platform, and the automotive and motorcycle parts and repair services we provide. We are committed to protecting your privacy in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and Canadian privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect information in a few ways:

Information you provide directly: We collect information you give us when you interact with our service. This may include:
- Personal identifiers such as your name, address, email address, and phone number when you place an order for parts, schedule a service appointment, or create an account.
- Payment information you provide when making purchases.
- Information about your vehicle(s), such as make, model, year, VIN, license plate number, service history, and repair needs, when you request services or parts.
- Communications and inquiries you send to us.

Information collected automatically: When you visit our site, we may automatically collect certain information about your device and usage patterns. This information may include:
- IP address
- Browser type and operating system
- Referring URLs
- Pages viewed and links clicked on our site
- Time and date of visits

We may use cookies, web beacons, and similar technologies to collect this information. Please see the section on Cookies and Tracking Technologies for more details.

Information from other sources: We may receive information about you from third parties, such as service providers who assist us with our operations, or publicly available sources.

How We Use Your Information

We use the information we collect for various purposes, including:
- To provide, operate, and maintain our online platform and services, including processing orders for parts and scheduling and performing auto and motorcycle repair services, tire sales and service, oil changes, diagnostic services, brake system repair, exhaust system repair, accessory installation, and performance parts services.
- To process transactions and manage your orders and purchases.
- To communicate with you, including sending confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.
- To respond to your inquiries, comments, and questions.
- To personalize your experience on our site.
- To understand and analyze how you use our services and improve them.
- To develop new products, services, features, and functionality.
- To detect and prevent fraud and other illegal activities.
- To comply with legal obligations.
- For marketing and promotional purposes, where permitted by law and your preferences.

Legal Basis for Processing

Our legal basis for collecting and using the information described in this privacy policy depends on the information we collect and the specific context in which we collect it. We may process your information because:
- We need to perform a contract with you (e.g., providing parts or repair services).
- You have given us permission to do so (e.g., for certain marketing communications).
- The processing is in our legitimate interests and not overridden by your rights (e.g., for improving services, preventing fraud).
- We need to comply with the law (e.g., for financial record keeping).

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances:
- With service providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These parties are required to protect your information and use it only for the purposes for which it was provided.
- For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With your consent: We may disclose your personal information for any other purpose with your consent.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal information.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal information, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal information, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Security of Your Information

We use reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our site and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information from our servers.

International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including personal data, to Canada and process it there. Your agreement to this privacy policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We will let you know via a prominent notice on our site prior to the change becoming effective and update the information at the top of this privacy policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

If you have any questions about this privacy policy or our data practices, you can contact us by writing to:

Coastal Auto & Cycle Supply
4567 Main Street
Vancouver, British Columbia
V5V 3R8
Canada